Deliveries, Warranties and Returns
1. If you have opted to collect your goods, you will receive an email when when your goods can be collected so you can book your appointment to collect. Livestock ordered must be collected within 7 days of order completion otherwise livestock will be offered up for resale.
2.1 Delivery Charges will vary from item to item.
2.2 UK Delivery Charges are for England and Wales, not Scotland or post codes AB, GY, HS, JE, IM, IV, KA, KW, PA, PH, TR ZE. For these zones contact us for a cost. EU delivery charges are restricted to certain EU countries - contact us for further rates if required.
2.3 UK Pallet delivery aims to be in 5 working days of placing your order.
2.4 UK wooden coop delivery is direct from our wholesale distributer, they aim to ship next day delivery - however this can take longer since the CORVID-19 epidemic.
3.1 When signing for your delivery please sign as "unchecked" or "damaged" otherwise we cannot refund delivery costs in the event of damaged items.
3.2 Other UK shipped items are as indicated during the order process.
3.3 If delivery is not possible to the requested address on the date notified, redelivery may be changed at the full rate again.
3.4 Small splits and cracks in wooden coops is normal and will NOT be considered as damaged goods.
3.5 If the wrong items have been received we must be notified within 48hrs so that the error can be corrected.
4.0 If you change your mind within 7 days of receiving the items, you can return the goods, we will refund for the goods but not the delivery charges, if we receive the goods undamaged and in the original packaging.
4.1 The Easicoop range are delivered with a limited 30-day money back guarantee. In order to return goods under this guarantee, they must be in a good merchandisable condition and returned in their original packaging or equivalent, we will refund for the goods but not the delivery charges.
4.2 Two year limited Warranty - The easicoop range are guaranteed free of defects, material and workmanship for the period of the warranty. The material is guaranteed rot free, against delamination and structurally. The coops are not covered against colour fading or normal wear and tear usage.